SHIPPING & RETURNS
Introduction
At armarketltd, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes, you may need to return or exchange an item. This Return and Refund Policy outlines your rights and our procedures in accordance with UK law
Returns
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Eligibility for Returns
You have the right to return any item purchased from armarketltd within 14 days of receipt. To be eligible for a return:
– The item must be unused, unworn, and in the same condition that you received it.
– The item must be in its original packaging, with all tags attached.
– Proof of purchase must be provided. -
Non-Returnable Items
The following items cannot be returned:
– Gift cards
– Items on sale or clearance
– Personalised or custom-made items
– Underwear and swimwear (for hygiene reasons)
Refunds
- Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. - Partial Refunds
Partial refunds may be granted in cases where:
– Items are not in their original condition, damaged, or missing parts for reasons not due to our error.
– Items are returned more than 14 days after delivery. - Late or Missing Refunds
If you haven’t received a refund within 14 days of approval:
– Check your bank account again.
– Contact your credit card company, as it may take some time before your refund is officially posted.
– Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@armarketltd.co.uk
Exchanges
- Exchange Process
-If you need to exchange an item for a different size or color, please send us an email at info@armarketltd.co.uk to arrange the exchange. Exchanges are subject to availability.
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Shipping
- Return Shipping
To return your product, you should mail it to: [Return Address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. - Shipping for Exchanges
For exchanges, we will cover the cost of shipping the new item to you.
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Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us at info@armarketltd.co.uk within 30 days of receipt with details and photographs of the defect. We will arrange for a replacement or refund, including any return shipping costs incurred.
Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015. If your item is faulty, not as described, or unfit for purpose, you have the right to a full refund, repair, or replacement.
Policy Changes
We reserve the right to modify this Return and Refund Policy at any time. Changes and clarifications
Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
– By email: info@armarketltd.co.uk
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